A1 Windows

Windows & Doors Installation & Service
Burnaby BC V3N 5E9
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Reviews for A1 Windows

Average customer rating:
9.6 10 (252 reviews)

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Joanne in Burnaby
Joanne in Burnaby
1 review Burnaby, BC
10/10

Professional and efficient and good price too!

A1 has done a couple different jobs for us in the past few years. They are prompt, easy to deal with, and their windows are great! Their installers were prompt and efficient and took care to ensure everything fit perfectly.

Approximate cost of services:
$1,500.00
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Company Response

We appreciate your review. It means a lot to us.

Andrea T in Vancouver
Andrea T in Vancouver
1 review Vancouver, BC
10/10

Window Replacement

Extremely pleased with our A1 window experience. We contacted and received quotes from several companies and made the decision to hire A1 to replace all our windows with new vinyl windows. The sales rep David, offered exceptional service and always quickly returned my calls and emails. A1's pricing was competitive and in comparing the windows with the competitors we were confident in the quality and construction of A1's. During the installation we were very pleased with their hard work and attention to detail. Highly recommend A1.

Approximate cost of services:
$10,000.00
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Company Response

Andrea,

I am glad to hear your window replacement was to your liking. I will let David know you are happy with his work. Let us know if you need us in the future.

Liza in Delta, BC V4E 2Y6
Liza in Delta, BC V4E 2Y6
1 review Vancouver, BC
10/10

Fantastic new windows!

We are very happy with our experience with A1 Windows. The sales rep, David, was very knowledgeable. He attended the house and took measurements and prepared the quote (the final price was true to quote). He had great suggestions to meet our needs and we opted to replace our dark frame 30+ year old windows with 13 new vinyl windows and the results are amazing - so quiet, warm and bright! The installation was done by Bobby and his team who did a great job. He provided us with options for how the windows would look on the exterior of the house. They were able to install in a way that matched the windows in our addition. The installation team were very respectful of our home. They put down drop cloths, caulked the windows neatly, cleaned up fully inside and out, and even vacuumed. The owner of the company stopped by during the installation to check on the progress. We couldn't be happier with the service, the appearance, and quality of the windows we received from A1 Windows - we highly recommend this company.

Approximate cost of services:
$5,500.00
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Company Response

Liza,

Our installation crew and David will be very happy to hear you praising them for taking pride in their work. Thank you for choosing A1 Windows, we were happy to help make sure everything was done to your liking.

Karen  in Burnaby
Karen in Burnaby
1 review Burnaby, BC
2/10

No service repair

Super disappointed. We require a service call repair on our windows that were installed by A1. We contacted them last September 2015. And received this reply:" though the warranty of your windows had expired as mentioned, however we can still offer a service call for you. The overall cost including labour and new parts is $250.00 plus tax. Also due to high volume of service schedules because of summer season. It may takes 2 to 3 weeks to get our service technician come by". We agreed to the terms. Have written them 4 times since requesting service. They say they cannot book us an appt. too busy. We have waited 6 months with no service.

Approximate cost of services:
$0.00
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Company Response

Karen,

Thank you for your feedback and our apologize on the delay of your service call. We have forwarded your concern to your installation manager who is trying to reach you, with no luck. Please call our office and ask for Sarb Kaler to help you resolve these concerns.

Erin  in North Vancouver
Erin in North Vancouver
1 review Bowen Island, BC
0/10

Bathroom Renovation

We requested a quote for a custom wood window with two panes, a right and left, the right pane being a push out. We recieved a quote and my husband called to pay for it. The window we received was vinyl with top and bottom panes, push out on the top. The managers at the company refuse to speak with us and the sales representative called to yell at us and hang up. He will not return our calls.

Approximate cost of services:
$448.00
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Company Response

Hi Erin,

Thank you for your feedback. We here at A1 Windows take pride our customer service. We have been supplying aluminum and vinyl windows for 25 years. Our vinyl are code and NAFS compliant.

In reviewing your feedback we see that the confirmation of your order clearly states the material (vinyl), size and configuration. Also, it was sent to email when you confirmed so you should have a copy of it for your records.

Our management team would be happy you review the order with you at your convenience.

Private User
Private User
Private User reviews Burnaby, BC
10/10

Custom bay window

no subject
We had a challenging large custom bay window that needed replacing and it was important that the job would be done right and for a good price. Our experience with A1Windows was excellent from start to finish. The installers were great and they did a very professional job with their work. The window looks good and that part of the house definitely feels much warmer now. A1 Windows also provided excellent customer service in addressing unforseen issues and my concerns.

Approximate cost of services:
$4,000.00
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Company Response

Thank you, we take pride in make sure everyone is kept in the loop during an installation so that everything gets done quickly and efficiently. We are glad to hear that we meet up to your expectations.

Helpful Review
Helpful Review
40 reviews Burnaby, BC
10/10

Window replacement

Replaced all windows and a couple of sliding doors through A1. The quality of work and price was competitive. Was happy with how the workers cleaned up after the job. A few years later, the windows are still good as is the install (no caulking issues). Highly recommend.

Approximate cost of services:
$10,000.00
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Company Response

Awesome, even after all these years your are still enjoying the energy efficiency and comfort our windows provide.

Thank you for the compliments,

chris from North Vancouver
chris from North Vancouver
1 review Vancouver, BC
10/10

Windows

Was very pleased with the service and delivery/install of new vinyl windows for my house in Vancouver. A1 Windows took the time to explain the vinyl window construction process and clearly explain every option available to - inclusive of casings/lamination/double and triple panes/locks/hard vs soft E coatings/internal frame/etc. They also employ their own installers so you are not dealing with a contracted company if something goes wrong. The install team was great - used proper tools, proper blades, flashing was done correctly, used proper length mounting screws, and high quality caulking. They showed up on time and the job site was left clean.

Approximate cost of services:
$15,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Chris,

Thank you for your review, you were a pleasure to work with and I am glad we met all your expectations.

Brad Robinson from Port Coquitlam
Brad Robinson from Port Coquitlam
1 review Port Coquitlam, BC
10/10

Window Installation

We had the team from A1 windows install our retrofit windows and they were fast, professional and accommodating! We had a tight time line and were hosting a party that weekend, they came that week and were done in one day! Windows are awesome, crew was awesome and they left our house clean like they were never here!

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Our installation crew will be very happy to hear them being praised for taking pride in their work. Thank you for choosing A1 Windows, we were happy to help make sure everything was done to your liking.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A1 Windows

For over 30 years A1 Windows has been manufacturing and installing windows for all type of homes; from single family to high rise.

Whether aluminium or vinyl, our West Coast designed and built windows and patio doors not only meet but exceed local and national standards for energy performance.

Our aim is to provide you with the very best value in windows and patio doors by combining quality products, award-winning service and everyday competitive pricing.

A1 Windows has experience working in various market segments including:

* Residential Single Family Window Replacement
* High-Rise and Mid-Rise Window Replacement (condo/co-op/office)
* Apartment and Penthouse Window Replacement
* Strata and Depreciation Reports requiring Window Replacement
* Garden Apartment and Multi-Family Window Replacement
* Office and Industrial Window Replacement
* School and Church Window Replacement
* Hospitality and Hotel Window Replacement
* Senior and Assisted Living Window Replacement
* Custom Home and Residential Window Replacement

While most of our projects take place in the Lower Mainland of BC, we are capable of supply-only contracts to fulfil throughout Canada and the USA.

Our direct service areas include: Abbotsford, Albion, Anmore, Annieville, Barnston Island, Belcarra, Boundary Bay, Bridgeport, Brighouse, Burnaby, Burquitlam, Cloverdale, Coquitlam, Crescent Beach, Delta, Fort Langley, Haney, Langley City, Langley District, Maillardville, Maple Ridge, Mission, New Westminster, Newton, North Vancouver City, North Vancouver District, Pitt Meadows, Port Coquitlam, Port Kells, Port Moody, Queensborough, Richmond, Sapperton, Steveston, Surrey, Tsawwassen, Vancouver, West Vancouver, Whalley, White Rock

How to get a Free Quote: call 604-777-8000 or email info@a1windows.ca

Follow us on social media:

Facebook: https://www.facebook.com/A1WindowsBC/

LinkedIn https://www.linkedin.com/company/a1-windows/

Instagram: https://www.instagram.com/a1_windows/

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows Patio Doors Aluminum Windows Vinyl Windows Doors Tilt and Turn
SERVICES
Window & Patio Door manufacturing, supplying and installation.
BRANDS
A1 Windows Ultra Series Vinyl Windows Alpine Series Vinyl Windows R Series Vinyl Patio Doors 350 Series Aluminum Windows (high rise series) 350 Series Aluminum Patio Doors (high rise series) Rehau (Rao Fipro Geno - Fiberglass Series)
STYLES
Casement Windows Single Hung Windows Fixed Windows Arch top or round windows Shaped windows
SPECIALITIES
Residential Single Family Window Replacement New Construction High-Rise and Mid-Rise Window Replacement (condo/co-op/office) Apartment and Penthouse Window Replacement Strata and Depreciation Reports requiring Window Replacement Garden Apartment and Multi-Family Window Replacement Office and Industrial Window Replacement School and Church Window Replacement Hospitality and Hotel Window Replacement Senior and Assisted Living Window Replacement Custom Home and Residential Window Replacement
WEBSITE
https://a1windows.ca/
YEAR ESTABLISHED
1992
PAYMENT METHOD
Visa, MC, Cash, Cheque, Debit, Financing
LICENSES
QAI, Energy Star
MEMBERSHIPS
BBB, Landlord BC, CHOA, Consumer's Choice
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.