I called during the busiest time of year (early December). They were very pleasant on the phone and made every effort to accommodate me, despite being so busy. There was a mix up with the visit date, but they showed good customer service, were very apologetic, and rectified the issue to my satisfaction - they prioritzed me and sent someone as soon as possible.
Owen, who came to do the inspection, was extremely knowledgeable - took the time to teach me how to get the best out of my chimney and gave me tips (plus sent me an email with instructions). As it turned out that a cleaning was not necessary, but just an inspection and opening up, he reduced the price - which was very honest.
I would gladly recommend A1.
- Company Response
Thanks for the great review, Marjorie! I'm glad we were able to get everything resolved for you. Good luck with the fireplace!