We have used the fireplace regularly since November with no issue. Had the fireplace cleaned today and when we lit the fire tonight the house filled with smoke. Tech left the damper on the flu half closed. Unprofessional to say the least
- Approximate cost of services:
- $180.00
- Company Response
Thank you for your feedback, Nancy. I am sorry that you had this experience.
Normally, our technician would leave the damper fully open or closed based on the customer's preference. Unfortunately, he did not let you know of the damper position and we apologize for this.
We recommend to all of our customers that they check to ensure the damper is fully open prior to the start of a fire. We do understand that this does not alleviate the responsibility of the technician to have notified you of its position prior to leaving.