Moncada Windows Doors & Siding

Stay away from this company. They installed two exterior doors. Our old door was removed and the installer then went to install the side door and thought it was the wrong size. But measured and said I think it will work. It did not work. We have light coming through a space from outside, we have a mice entry and a millipede entry. When the lock broke I called the company and they told me it would be $500 plus to replace it. I emailed the company that made the lock and was told it was life time guarantee and they replaced it free of charge. I emailed the company reached out over Facebook regarding the ill fitting door and have been ignored. They also don't answer their phones. I approached another company that has the same doors to see if they would help us and we were told they could not. It appears this install was done incorrectly and we have thrown our $ in the trash. Note from the picture
the distance of the door from the jab top and bottom. As of today I had one company come take a look at the door and said that is was a terrible install job. This is not something that has failed over years it is a bad install. I was told the solution is to remove the door and level it properly and reinstall. I would be more than happy if Moncada would fix this issue and I could then give a updated review that might be more in their favor. Seriously Moncada I would have expected better from you.

Update. Moncada responded as you see below. I then reached out over email and requested that they please, please, please repair the door. I was told once again that the door was installed properly. The email went unanswered. I then sought out a company that repairs doors and locks they sent out a person to inspect Nove28 He told me the door was not installed properly and that he would show the pics and talk to the door specialist that deal with doors that have huge issues. That person has come back and told me the door was installed wrong and that there is not solution other than to purchase another door. So judge for yourself people. Do you believe the fact now 4 people have told me the door was installed wrong and no one wants to fix it. Or do you believe that it has issues with age as Moncada would like you to believe.