This company is as good as all the previous reviewers say it is.
Just had Adam from Magic Touch in to clean my chimney flue. It was for a wood fireplace that had a chimney in such poor shape it was removed when we put on the 3rd story. As soon as Adam knew there was no chimney and the opening had been covered over, he said that if he cleaned the flue without an updraft, I would have a mess of soot throughout the house as it had nowhere to go but into my living room. He said he could still clean, but cautioned me I would probably not be happy. I agreed, so as an alternative, he cleaned what he could with a vaccuum and filled the opening with fireproof insulation so minimal, if any, soot
would drop down - and because he did not clean the whole flue, he reduced the quoted price.
He left the room as clean as it was when he arrived; he was punctual, pleasant and a delight to have in the house. Donna who made all of the initial arrangements was a pleasure to deal with.
Now I can put my electric "wood stove" into the opening knowing it will remain clean.
I respect the integrity of a company that has people with such such honesty. I have already recommended them to others.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for taking the time to give us your feedback Marie. We will be sure to pass your praise on to Donna and Adam.
Kindest regards,
Marc