We called Gates because we heard a squirrel in the attic. They came and closed up "all" of the entry points and put in a one way trap to catch the squirrel. They removed the squirrel and gave us a 1 year guarantee that if the squirrel came back that it would be removed. 2 months later another squirrel was back in my attic. We called them to come remove it. They sent some one out and looked at all of the entry points that they had sealed up and said that all of the entry points were still sealed and there are no new entry points and for us to keep an ear open to ensure there was indeed something in the attic. Every night I would hear scratching. 1 month later I took the day off work and called them again so that I could tell them where I hear the squirrels. someone came, climbed on my roof and left a sticky note on my door and that said there are no entry points and that it wasn't squirrels and that it may be other rodents. I ended up having to climb into my attic to set a trap and sure enough I caught a squirrel. Thanks a lot Gates. Waste of money.
- Approximate cost of services:
- $400.00
- Company Response
Hi leehitachi1, unfortunately I am unable to locate a record of having performed any work for you in our records. However if we did perform work for you, I am terribly sorry that my technician was unable to find the squirrel entry hole during our latest visit and for the aggravation this has caused you. I would like to offer you your money back (under our money back guarantee policy) and return to close the squirrel entry hole on the roof at no cost. Please email me at bradgates@gateswildlifecontrol.com to arrange for the return of your money and to schedule an appointment for us to close the hole on the roof. Please accept my deepest apology for any inconvenience we have caused you. UPDATE MAY 27, 2016 (2 weeks later): we have still not identified leehitachi1 as a client of ours and they have not contacted me to have their money refunded. Brad Gates, B.Sc. Owner / President -Awarded HomeStars Best Of 2015 & 2016