Night & Day Window Decor

Drapery & Curtains
990 Kingston Road & 1075 Yonge Street ON M4E1T2
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Night & Day Window Decor
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91%

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Reviews by rating (past 12 months)

Reviews for Night & Day Window Decor

Average customer rating:
9.6 10 (71 reviews)

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Jacob W.
Jacob W.
1 review Toronto, ON
10/10

Great Quality + Great Service

We went a bit over our budget for blinds and drapes throughout our home but what Night & Day offered - through Laura, Mark and Darshan - was well worth it. I really must stress this point as it appears that the other options out there are a significant leap down in quality and service. Highly recommend Night & Day! This is clearly a company, and team, that cares.

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Rachael Schaefer from Toronto
Rachael Schaefer from Toronto
2 reviews Toronto, ON
10/10

Great Service

I needed new shades for our house. A consultant came and took the time to examine the home and my needs. She had great options for my particular home. Once I decided on the shades, the team was helpful and always available for questions. The installer was incredible. He took pride in his work. He examined every shade to make sure they met the Hunter Douglas standards and came back to fix any problems. Could not recommend highly enough.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Blinds

Great experience! The selection process was helpful and stress-free. Appointment times were punctual ad efficient. All touch points were professional. Communication about delivery delay due to COVID was proactive. Michael the installer was fantastic. I love the final product.

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Company Response

Thank you so much for taking the time to share your experience. Our team at Night & Day understands how difficult home-improvements have been over the past year, and we've worked hard to make it as easy as possible. Michael is fantastic, we agree! Enjoy your shades and don't hesitate to contact us with any questions. Ana, and the Night and Day team

Private User
Private User
Private User reviews Toronto, ON
0/10

High-end price but with low-end product/service/experience

Facts:
1. Paid $7000 for a "high-end" product during a global recession.
2. Waited 2 months to receive product.
3. Blinds were installed and three weeks later three of the four Hunter Douglas Duette shades malfunctioned. Night and Day reps told me "I was using them wrong". Eventually sent installer back to retrieve shades for service. No apology.
4. Blinds brought back after several weeks. Strings from a defective batch. No apology.
5. Installer put blinds up. One fell off the ceiling immediately. Installer came back and put it back up. No apology.
6. Called Hunter Douglas customer service. They did not apologize and told me to talk to Night and Day.
7. Spoke to Hunter Douglas rep, as per Night and Day's request. He was somewhat apologetic for poor product/service/experience but did not offer a refund or tangible solution. Said he would follow-up with Night and Day.
8. A Duette blind fell off the ceiling for the second time after a few weeks. The wall anchor and screw both came out of the drywall. The anchor used was insufficient for the weight of the blind. I called the store after trying to replace the blind for an hour on a Saturday. Spoke to Night and Day sales rep. Was told that "this never happened before". No apology.
9. Owner of Night and Day called on Tuesday (this was after a long weekend).
10. Told me that I am an awful person for making her staff upset. Got mad at me for getting mad at them. No apology.
11. Was also reminded of other "possible reasons" for blinds falling off the ceiling including alleged water damage (if true, "professional" installer should have noticed), and that the delays were due to COVID. There was no delay, however, to receive full payment during COVID. Invoices promptly issued every time during COVID.
12. Several days later sent another installer. This is the fifth installation visit during a global pandemic. He completed the job. Re-installed the other incorrectly installed blinds.
13. Told Hunter Douglas rep what transpired. No apology.
14. Final interaction: Night and Day owner emailed me to remind me that I received a discount. Also reminded me that I got a "free" pebble to house my remote for the motorized blinds. Told me this is valued at $78. No apology or refund, just a reminder that I "got a discount". This was a $7000 transaction.

I stopped communicating with both Night and Day and Hunter Douglas as they offered no refund (best case) or apology (basic customer relations management). Save your money and go to a "discount" blinds store. Thank you for taking the time to read about my experience.

1 of 1 people found this review helpful.
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Company Response

Dear Private User,
Thank you for the detailed feedback and the opportunity to apologize publicly. We are sorry your experience was an atypical one and that we were not able to meet your expectations in the process of outfitting your home's windows with a variety of shades. Assisting home-owners in choosing the most appropriate window decor, measuring, and installing custom product produced by the world's leading manufacturer, is a juggling act with opportunities for less than ideal events to happen. However, we do believe that Night & Day's principle to make things right is what has kept us in business since 2004. Our extended service warranty offer stands, and we wish you all the best and much enjoyment out of your unique Duette Architella honeycomb shades as well as the other great choices you've made with our consultant.  Ana Pilling, Co-Owner

mark.sawicki in Scarborough
mark.sawicki in Scarborough
1 review Toronto, ON
10/10

Window treatments

Friendly and helpful service helping choose from a diverse set of window treatment options. The in home consultation added value. Night and Day contracts excellent installation experts. Very satisfied and highly recommend their service.

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Company Response

Thank you so much for the review Mark, it was a pleasure to work with you. On behalf of Mark, Corinne, and the Night and Day Team

marleneseymour in Toronto
marleneseymour in Toronto
2 reviews Toronto, ON
10/10

New blinds for all windows after a renovation

Easy experience. All the work was done by Night & Day, including measuring and installation. I did not have to even leave the house as samples were brought to me. I got the Hunter Douglas Silhouette blinds and they are beautiful.

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Company Response

Thank you Marlene, for this review and making the time to respond to our survey. Much appreciated and insightful. Enjoy your lovely new Silhouette window shades!

ATran in Old Toronto
ATran in Old Toronto
1 review Toronto, ON
10/10

Blinds for living room and bedroom windows

Great customer service at every touch point. The price point is a bit higher, then big box store competitors but you don’t get the same great customer experience, but I feel I got higher quality product and service here.

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Company Response

No one says it better than our clients! Wonderful to see such great feedback, thank you A.Tran!

mshaw
mshaw
4 reviews Toronto, ON
10/10

Professional service - great products!

I couldn't be happier with the service and products that I've received from Night and Day. The service was excellent throughout the whole process from working with the talented designer, Corinne, who provided thoughtful and cost-effective solutions for us, to the professional and courteous services provided by the installer, Ephraim. Our professional-looking custom drapes and excellent black-out Hunter Douglas fabric blinds are perfect for our space and expertly manufactured and installed. Thanks Night and Day. You have a very happy customer.

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Company Response

Dear MShaw, it is wonderful to hear your experience was as positive as we strive for it to be each and every time. We are certain you will enjoy your custom window fashions for many years and thank you for this feedback sincerely. Corinne, Ephraim and the Night & Day Team.

Joanna from Toronto
Joanna from Toronto
3 reviews Toronto, ON
10/10

Hunter Douglas Blinds

Our experience with Night and Day Window Décor was effortless and fulfilling from beginning to the very end. The designer we met with was a dream to work with from the very first time we spoke over the phone. She was prompt in all her responses (punctual at all times, even during a snow storm) and took her time to show us the endless options for colours, designs and a choice between manual and battery operated blinds. She pretty much held our hand every step of the way. It took only four and a half weeks from the time we made our choices until the install and we are beyond happy with our blinds. The installer was another gem that I can’t say enough great things about. He was courteous, quick and patient when installing the blinds and the wifi-operated hub. What a dream team! Not only were we treated with utmost respect but also the service was impeccable, quick and we got a fantastic discount on both the product and the installation. The end result exceeds our expectations and I would not hesitate for a moment to recommend them to friends or family (and everyone inbetween). Thank you Night and Day Window Décor!!!

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Company Response

Thank you Joanna, this is such a great review! Our "secret" is great people, that's mainly what a good business boils down to. We are thrilled to be part of making your house a home.
Ana, and the rest of the Night & Day Team

margaret.radon
margaret.radon
2 reviews Toronto, ON
10/10

New Blinds at our Office

We have used Night & Day on three occasions over the last 3 years at our office and they have been fantastic every time. From design consult to install, we were happy with every aspect of the project (hence the repeat business). The designer was great in helping us select the right blinds (look & color). The install was speedy and the installer was very professional. and lastly the price was right. Compared to other quotes I received they were the most competitive. I would definitely recommend this company! Thank you Ana & the team!

2 of 2 people found this review helpful.
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Company Response

Big thanks to Hotspex Inc, their repeat business and taking the time to share with Toronto and beyond. Cheers to growing with you!
Ana, Jason, Janine and the Night & Day Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Night & Day Window Decor

Welcome to Night & Day Window Decor, a unique two-family independent custom window fashion business, with two of the highest consumer rated showrooms in the GTA. Established in 2004 as a shop-from-home service, our window fashion business evolved into "Night & Day Window Decor" in 2009 when we opened a ...
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