Brock Doors & Windows Ltd.

We’ve hired Brock Doors and Windows to install 8 windows. (I have to mention that we also had to do roof). Installing crew pointed out some issues and advised that it would have been better not to cap windows right away, to do roof first and than call them to finish capping. They said that they can finish it all, but the roofers would damage aluminum, so we did as they told us. We finished roof in April and called Brock back to finish capping. We did pay for installation balance less 500.00 which we still have to pay.
First capping job in May…. Only one guy came…totally unprepared. He was able to finish 3 out of 8 windows…. he said that he was expecting 8 smaller windows to be capped. He went around and took photos of all windows for the file. He also said that they should have finished capping windows when installed and he knows why they haven’t.???
Second crew came, and out of 6 windows with same capping style they finished one totally different. I’ve exchanged quite a few emails with service manager…. I asked for the crew to come and fix this one window, I’ve included photos. First reply from service manager was that windows look perfectly fine to him. I had to circle the difference for service manager at Brock windows.
He replied: “I just spoke with my Production Manager,You have two different lengths for the shingles going into each window, that's where the discrepancy is, and that' why he had to cap them a little differently. I can have J come back and make the capping look the same, but he would have to remove some of the shingles and that's not something I imagine you want us doing”
I replied that all shingles around both windows were the same.
Than he sends me this “I do understand where you're coming from don't get me wrong I'm just trying to view it from the installer's perspective as well because he would have capped them differently for a reason,” we scheduled appointment for July 12th.
When I asked for the reason why did they cap window differently he sends me this”” The capping is different because the shingles stopped from the window about 4-5 inches from the window on one side, but the other window has the singles flush to where the capping starts .Joey says he won't be able to change the capping, but if you have any extra shingles he would be able to nail them in for you so the windows look more consistent to your liking,”
Really? To my Liking? Again, I said that all shingles were the same around both windows and I asked for photos that first guy took to prove what I was saying. He sends me photos with explanation
“The shingles are not symmetrical with both of your windows as you can see in the photos causing the discrepancy,” Now the reason is different?
Do you see any unsymmetrical shingles in between these two windows? Do you see shingles being short 5-6 inches?
On June 27th I sent another email to Production manager asking him to mark on the photos where does he see non-symmetrical shingles and where does he see them being short. His reply: “the shingles are not symmetrical yes, and because we followed your shingle line you can see the discrepancy in the capping because it's not the same on both windows as I indicated in my previous email,” He did not mark where he can see asymmetrical shingles.
Firs reason for different capping was “the shingles stopped from the window about 4-5 inches from the window on one side” and second “the shingles are not symmetrical”

Production Manager offered to revise the invoice - to pay $250.00 only. I was not looking for price cut. I would be more than happy to pay full balance when this is fixed.

I’ve asked for the issue to be escalated and he forwarded my email to Customer Relations Manger, who called me the same day, July 03rd. I sent her some more photos. I also asked her if she would buy a house with the windows like this, and she said NO. She said that she will call me back with resolution. On July 05th I emailed her asking for the update, she replied saying that she is trying to co-ordinate a few dates with the service manager to have my concerns resolved and that she will let me know on Friday, July 06th. Today is July 10th and I still don’t have answer. I am including photos before and after job is done.