Brock Doors & Windows Ltd.

The Good:
Everything was generally good.
1. Their windows product is great. I love the windows based on how they are AND they are highly reviewed.
2. Friendly phone people
3. Competitive pricing
4. I am working with Tasha on the Green Ontario rebate which is complicated because of the timing of the rebate but she has been excellent.

I found them a generally good company to deal with BUT:
Issues:
1. The sales person rescheduled once and when we had to go to a showroom to get a price. All other companies we got a quote from came to us to give us the price. It’s just inconvenient.
2. When we went to the showroom, the sales person was not available so we were supposed to see someone else. It took us 40 minutes to get someone’s attention to help us. The person who helped us was amazing but I had to drive 30 minutes and then wait 40.
3. Installer took measurements and then 4 days before install said the weather is not good and rescheduled the install. There was snow on the ground, maybe a cm but they are the ones who proposed the winter install to begin with.
4. Then upon approaching the second date, a few days before install I get a call that the installer is on vacation. So our installation was once again delayed. Finally, we got new installers.
5. New Installers (Danny and Troy) were amazing / fantastic BUT they told us that one window measurement was wrong so they will call us and install it in 2 weeks. No calls in 2 weeks so 3 weeks later I called myself to find out what’s up. Upon my call, they made an appointment and I got my final window plus touch ups in on the 4th Monday.