** I just want to say after I expressed my concerns, everyone at Brock bent over backwards to ensure customer satisfaction. Immediately, I heard from them regarding an install date and while it was a little later than originally discussed, it didn't matter. The install team just finished up this morning and it looks beautiful. One door handle was damaged in transit from the factory but they made note of that and it will be replaced. Overall, good job.
I don't normally leave a bad review but I am hoping to at least solicit a response from the company regarding my installation. Our install was supposed to happen before Christmas or at the latest, the week after Christmas. Now I can't even get anyone to call me back or give me an answer on when this is going to happen. Standard size door and window, nothing custom. We contacted this company because of the reviews but have been disappointed by lack of follow up from the salesman, to the technicians taking measurements, to the customer service representatives that don't get back to you when they say they will. We haven't even made it to install yet! Was my order not large enough to matter? There won't be future orders at this rate.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
*Update: 01/12/2017, Hi Lori, we truly appreciate you taking the time out to update your original review. We're sincerely apologetic in regards to not being able to book you in before Christmas, but are very pleased to hear of your satisfaction with your installation yesterday. We look forward to finishing your project as soon as your new handle set arrives, and would like to thank you for reaching out to us again!
Hi Lori,
We're very sorry to hear of your disappointment. We'd like to speak with you regarding this and would like to assure you all projects matter to us whether large or small. Due to lack of information, we would kindly appreciate if you could call our Reputation Manager, Steavi, she would like to speak with you regarding your experience and bring this to a resolution for you. You may reach our office at (905)791-2850, and Steavi personally at extension 208. Thank you Lori, we appreciate you reaching out to us.