Brock Doors & Windows Ltd.

I had windows installed recently by this company, the experience was not the greatest. I booked the day off work because someone needed to be present on the day of installation. Nobody showed up so I called the company and was informed that their truck had broken down and were unable to come out. I was frustrated as this counted as a vacation day for me at work and nobody thought it was important to notify me of the situation.

I rebooked another day for installation. They showed up this time, however some windows were missing that I ordered. One installer worked while the other went back to their warehouse and picked up the missing windows. As a result, a one day job turned into a two day job and yes another vacation day for me.

The installation was mediocre however instead of me taking one vacation day, I ended up taking 3. An apology does not make up for lost revenue especially when you have a young family and vacation days are crucial. Also, I just found out North Star windows went bankrupt which are windows that were installed by Brock. What will happen to my “life time warranty” now that it’s not worth the paper it’s printed on?

We had new windows made and installed by Brock Doors and Windows. Two of the windows were extremely large as they were being installed in a kitchen with a cathedral ceiling. Amery, the installer came to measure the openings and angles for the windows and after they were made he arrived promptly at 9.00am on the day of installation and with the help of his two young apprentices proceded to install the windows. The fit was perfect and the look exceptional. He also installed a bay window and likewise it was a perfect fit and he did an great job fitting siding to the bottom of the window box. After a full days work they cleaned away all the debris and left the house as they found it. I would not hesitate to recommend Brock windows, their profesionalism and service were second to none. Mike

I heard alot of positives about Brock. I spoke to the Salesman on the phone. He didnt want to come out to look. With some prodding, he made it out. I was told it would be installed in mid January. I emailed the company and go no reply. I also called a few times and was told the windows were not ready. Eventually, 14 weeks later (first wk of Feb), I got a call at 7am on a Monday (no notice) and was told my windows would be installed that day. I had to leave work to be at home during the installation. Once there, the installers started breaking the WRONG window. I ran out in the cold and told them the windows to be replaced were on the other side of the house. That's what was on the invoice. Laurel and Hardy didn't have a clue. I ended up having to replace an extra window!! They went to lunch to get another window (i thought they were being custom made!) and came back an hour later. They just pushed the window in the whole and caulked around it. I had no idea that installation was so easy. It's still cold in the basement and I don't know if that's due to the windows or the basement itself. Anyway, all in all, it was a miserable experience and I would not recommend Brock based on my experience. Like a true Canadian I just took it.

We had all our windows replaced over a 2 year period. We did the upstairs windows 2 years ago, and with that job, 2 windows were mistakenly reversed in placement (i.e. opened the wrong way to the wind direction in our area). We phoned Brock, and they came back within 2 days and redid those 2 windows with no questions asked. Then this year we had all the lower floor windows replaced, again with Brock. I have absolutely no trouble recommending them, no high pressure sales, just pure and simple great windows, great price, and great service.

The Brock representative arrived on schedule, the day I moved into my 80 year old home. Unfortunately, my movers were 8 hours late and I was just arriving at the same time. While I was directing movers, he walked around taking measurements. He understood that with much work to do around the house, that I was trying to keep costs down and recommended the windows to replace first. He gave me a quote and went on his way. No pressure, just straight forward advice. When I was ready to order, Walter was quick to make all the arrangements. The windows have been installed for a month now and I have already noticed the difference on my heating bill. Not only do the windows look better, but my old drafty home is much cozier. I have already recommended Brock to a number of friends and will continue to do so!

Our new windows are great! My experience with Brock Home Improvement was flawless. It was truly a pleasure dealing with every aspect. I totally recommend Brock Home Improvement Products Inc. Wouldn't hesitate one minute to call them for any of there products.

The product seems to be very good and the installation was very well done. The door fits perfectly and the caulking was done very neatly on both installations. The installers were very professional and cleaned up before they left. The only negative was the lenght of time it took from the order to the installation - approximately 16 weeks. All in all, it was an excellent job.

We went to Brock doors and windows showroom in Brampton to look at some doors. We find the people very friendly and listened to everything we had to say. We asked the sales person to come over our house for an estimate on our front and side doors. He explained to us the difference between the types of doors. Helped us decide what was best for our home. The installer that worked on our home did a great job. The doors look good. He cleaned after himself and left the area clean. He was very carefull when removing the old doors not to damage the walls. I thought I would have to re-paint the area, but that was not the case, eveything was perfect. My experience with this company was excellent. I would recommend them to everyone. Thank you

The work was performed to my satisfaction, installers were courteous and efficient. Clean-up was exceptional. No complaints whatsoever. Follow-up by company was excellent. Have recommended them to neighbours who are thinking of installing new windows.

Eric, Eric is the man
Comes with tools and ladder in hand
Does a great job
With our nice windows
All in white with a double lock
All thanks to the company Brock
THANK YOU TO THE COMPANY WITH MUST RESPECT THE WHITE FAMILY AT THE WHITE HOUSE.. DAVE WHITE AND HELEN MCRAE