I heard alot of positives about Brock. I spoke to the Salesman on the phone. He didnt want to come out to look. With some prodding, he made it out. I was told it would be installed in mid January. I emailed the company and go no reply. I also called a few times and was told the windows were not ready. Eventually, 14 weeks later (first wk of Feb), I got a call at 7am on a Monday (no notice) and was told my windows would be installed that day. I had to leave work to be at home during the installation. Once there, the installers started breaking the WRONG window. I ran out in the cold and told them the windows to be replaced were on the other side of the house. That's what was on the invoice. Laurel and Hardy didn't have a clue. I ended up having to replace an extra window!! They went to lunch to get another window (i thought they were being custom made!) and came back an hour later. They just pushed the window in the whole and caulked around it. I had no idea that installation was so easy. It's still cold in the basement and I don't know if that's due to the windows or the basement itself. Anyway, all in all, it was a miserable experience and I would not recommend Brock based on my experience. Like a true Canadian I just took it.
- Approximate cost of services:
- $1,000.00
- Company Response
Mr. Khan we at Brock try our best to be accomodating to our customers and also try to provide the best customer service. Looking at your file your windows were ordered on November 12, 2009 and you placed an order for two standard size Reliance basement windows at a cost of $596 + gst.
You were informed by Mark hill approximate delivery would be mid to late January as the industry closes down for 2 to 3 weeks for the holiday season and re-opens January 4, 2010. Don the installer had a cancellation and called you at 7am January 29 to see if anyone was home and if it would be convienent to install your windows. You were at home and not at work, as well you were quite happy and accomodating to let him come by to install the windows. At no time were you pressured to having the installation that day. You personally took Don to the side of your house where there were two basement windows. He started to remove a sash and you informed him the two windows were on the other side of the house. He began to put the sash in the window and you asked him if it could be replaced as well. He did not damage the window and went out of his way to go to Reliance Windows on his lunch to get the third window for you. So in fact your order was delivered on time. You were not inconvienenced, we went out of our way to get you a third window the same day, and you were quite happy when Don left the site and paid your bill in full. Our installers are all Window Wise Certified and professional, Don has many years experience in the industry. Also your window was delivered in 11 weeks not 14 weeks. Reliance windows come in standard sizes to fit builders steel frame basement windows. They are not a custom made window. We truly appreciate your business and we are sure you will enjoy your new windows.