Poor customer service. Purchase screen from company i sent picture of door frame not knowing where to measure sale rep , he wasn’t sure and asked a co worker told me to measure inside. After measurements given called me back and asked I for I reduce the height by 5/8 inch I said no he said they would need to. I did not question since it was there product I didn’t know anything about measuring. When the installer came to install he was surprised that it was being installed inside as well the height was short by 5/8 inch that would allow bugs in. There answer to fix was insert wood. Called rep not even 5 minutes in call said I gave measurements which I did with his telling me. They wanted me pay for a new screen was the answer to correct the issue. The height issue was there mistake and they should have asked for better pictures of the door if the where not sure where it should go. I was just following instructions. Now have a screen sitting in the garage in the box.
- Approximate cost of services:
- $850.00