Fc Locksmith Ltd.

Locks & Locksmiths
411 Confederation Pkwy Unit 13 Vaughan ON L4K 0A8
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HomeStars  >  Locks & Locksmiths in Markham  >  Fc Locksmith Ltd.  >  True Customer Service
Muktha T
Muktha T
4 reviews Mississauga, ON
10/10

True Customer Service

My senior mother (89 years old) got locked out of her condo and FC Locksmiths was called. My mother's door had a deadbolt and a lever-style handset (no lock). It was clear to me that the deadbolt was working, regardless the technician who arrived (I can't read his writing, looks like "Sasi") drilled out the deadbolt first, only to find that the lever style handset was the problem, so that had to be drilled out also, adding to the cost. These things happen. I wasn't happy with the handset they installed because it wasn't the same type my mom had, I notified the company and they have agreed to replace it with the type we had. My senior mother would never have been able to speak up on her behalf and would have continued to have challenges in opening her front door. Thank you FC & Diane.

Approximate cost of services:
$450.00
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Company Response

Thank you Muktha for the kind words! We appreciate your business!

Previous versions of this review:

Muktha T
Muktha T
4 reviews Mississauga, ON
0/10

Poor Product Supply

My senior mother (89 years old) got locked out of her condo and FC Locksmiths was called. My mother's door had a deadbolt and a lever-style handset (no lock). It was clear to me that the deadbolt was working, regardless the technician who arrived (I can't read his writing, looks like "Sasi") drilled out the deadbolt first, only to find that the lever style handset was the problem, so that had to be drilled out. Then, instead of replacing the handset with a lever-style handset, he installs a round doorknob, but it now has a lock. When I expressed my concern about this type of doorknob for a senior to manage, he told me that it will be a good exercise for my mother to use the round handle. For $450 charge, my mother should have at least been left with the type of door handle she used to have and without an additional lock for her to get stressed about (even though the same key works the deadbolt and door handle). The photo for the lever style handset is from another door, but it was the same style that was on the front door.

Approximate cost of services:
$450.00
0 of 1 people found this review helpful.
Was this review helpful?