Warranty pane replacement and two new casement windows
The warranty replacement took three tries (as two incorrect panes were shipped) and 14 months to complete. The installers were not at fault it is the total disorganization of the company that created all the difficulty.
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for the review. We appreciate your feedback,and we apologize for the length of time it took to resolve the issue with the replacement glass. I do know that they were trying to coordinate this service with the installation of your new windows which did result in a longer than normal completion time. Your satisfaction is important to us and If any other issues or concerns arise with your windows please send an email to service@landmarkquality.com so we can review this for you.
Thank you again and we sincerely apologize for any inconvenience.