Jordan in Toronto

We were very pleased, from beginning to end, with the quality of (and services performed by) Walltek. We had a Valor natural gas insert installed. The installation team, comprised of Andrew, George and Sacha, were punctual, polite, efficient and tidy. Rob, who sold us on the project and dropped by after the installation to ensure everything went okay, was knowledgeable and friendly. The project was completed at the agreed-upon date and price. I have no complaints and thus would enthusiastically recommend this company. Jordan

We purchased a new home in Toronto. On the Agreement of Purchase and Sale was a clause that the hot water tank and boiler were rented. We assumed the monthly charges would amount to $25-$50. When we received our first bill from Enercare in the amount of $202 we were floored; $2,400 per year to rent a device that stores and heats water sounded ridiculously steep, much more, in fact, than the monthly cost of the natural gas itself that heats up the water. We called Enercare to assess our options. We were told that we could continue to pay the rental fee indefinitely, which amounted to $60,000 over the life of the equipment (or the cost of a luxury car) or we could purchase the equipment and forego the associated servicing. We were floored again when Enercare produced a bill for $14,400 (the cost of a compact car). This is what they thought was a reasonable sum for a water tank and a boiler. Because the contractual relationship was attached to the house that we bought there was no third option. We could either pay Enercare $14k in the short run or $60k in the long run. We assessed our legal options but figured that, given Enercare's business model (which is built on the back of fleecing the public), they would have a full legal department. Don Corleone could never have dreamed of a business like this. We swallowed our pride and cut Enercare a cheque in July 2018. In October of 2018 we turned on our heat and discovered that two of the rads do not work. After bleeding each rad three times for a total of three hours we concluded that the radiator really does not work. So we paid a King's ransom for dysfunctional equipment (yay Enercare!). I didn't have high hopes, but I called Enercare to see if they would honour the dysfunctional equipment that they charged a fortune for. And of course they did not. They did, however, offer to send a technician to our house to assess the equipment for the low cost of $129 and afterwards would produce an estimate for the cost of the parts and labour needed to fix their sub-standard equipment (which is less than two years old). Stay away from this company. It is legalized fraud blended with incompetence. There are details that I am omitting, namely the dozen or so phone calls and hours involved to process the buyout, but that pales in comparison with the extent of the criminality on display.