Did not have the best experience with the crew that came to install the posts. I had to argue with the job captain to drive to the back side of my yard to access the area I wanted the posts installed, which seemed unproffessional. At the end of the day, the post were installed correctly.
- Approximate cost of services:
- $620.01
- Company Response
Hi Joseph
I'm sorry to hear that your experience with us was not ideal. While we do sympathize with the difficulties you had with the contractor (and we have discussed this with him), some of the details you have stated here are inaccurate. When you booked the job and received the confirmation email there were 7 detailed points to read and review, including our access requirements. Your exact response was "Easily able to access the back from the road" which is the exact information our contractor was given in the job details. But when he got onsite he saw that this was not the case. The access to your property was not only not "easy" but also required us to park on, and block, a major road - Ellesmere Rd. and then drive on public property with our machinery. By law we are not allowed to block a city street or to drive our machinery on city property without a permit both of which you expected us to do without having permits. Had you mentioned either of these things to us prior to the appointment we could have explained this situation and made the necessary arrangements. With regards to the placement of the posts, unfortunately we cannot always set posts in the exact spot they were marked due to underground obstructions (rocks, roots, debris etc). This was something that was mentioned to you in the confirmation email. Had you told us, or the contractor, that you wanted the posts in the exact spot we could have done it but the price would have been significantly higher as this would take us more time because we would have had to fight with and remove the underground obstructions. This was not information that you gave us and so we had no way of knowing you needed the post set with precise measurement. Finally, when you called the office and complained about the price increase, the business owner approved a refund of $50 + tax = $56.50 - not "the tax off of the original quote" as you mentioned in your review. The refund is based on our hourly rate of $250 per hour for additional labour and since it took him only half an hour (not 10 minutes as you mentioned) we reduced the price to $100 extra instead of $150 - as a compromise to you. Unfortunately, even our best efforts to appease our clients don't always work :(
