If you're considering using these guys, learn from our mistake. We compared quotes from 3 different companies and decided to go with this company -- even though they were the most expensive -- because we bought into the assurance that we'd get amazing service and customer care. Wrong. First, they installed a smaller furnace than the one we paid for. My husband found out by accident, thank god, when the installer called him down to show him something else before we signed off. He had the panel off the furnace, so my husband saw the model number and recognized that it had a much lower BTU than we were paying for. He called our sales rep (who I think might also be the owner??), Trent, and Trent told him that he'd decided to install the furnace we needed for the size of our house. Okay, except that (a) our invoice was for a larger, more expensive furnace, and (b) we'd already had that conversation with him and wanted to upsize our furnace (our old one was smaller and we found it wasn't quite up to the job). The whole thing felt a bit sleazy, but they came and switched out the furnace so we would have let it go at that, except...
We had made it very clear to Trent that we wanted to pay for the furnace in one shot. Send us a bill. No problem, he said. But then we realized that a financing company we'd never heard of was making charges to our line of credit. We had to go digging to even figure out that this company was connected to our furnace. Turns out, One Hour had turned our account over to them. We had never received a bill from One Hour, and by the time our bank gave us the info on the company charging us, we'd paid three months worth of charges - and interest. We paid the balance off immediately (when figuring out the final cost of the furnace through this company, it would have been more than double - what a racket!) We called Trent and let him have it, and he promised that it had been an oversight, and he'd refund us the interest we'd been charged to date. Sure. We haven't seen it yet, and that was several months ago.
Oh, and the excellent service? Forget it. When we turned on our A/C the summer after having the furnace installed, no cold air was coming through. I called One Hour, thinking maybe something had been done when they installed the furnace. They sent a guy who let it slip that yes, there had been a note from the installer to the office that he had drained our system and someone was supposed to come out and prep it for us in the spring (it was too cold to do it when the furnace was installed in January). The installer NEVER told us any of this, and there was no note about it on our paperwork.The service tech also let it slip that he was really relieved we hadn't damaged our system by running it without the fluid. Uh, yeah.
