Whole experience was A+. It’s not just the exceptional finshes or the amazing attention to detail. It’s also the little things that take the design the extra mile. Starting from the first quote we knew this company was different. The salesman was able to show us what the basement was going to look like right from the start. The whole first meeting is a rather long process but entirely worth it incredibly thorough! Workers were friendly and professional. Site supers were on the job every day for the rough in and almost every other day when finishing was being done. When site supers were not on site communication was daily via text message or builder trend app and was very clear. With an investment this big into your home you MIST feel comfortable and have trust in the company you choose. You can do what I did and have 15 different companies give you quotes and estimates or you can save yourself a lot of time and worry and hassle and just have penguin basements do an amazing worry free job. Customer service was great questions concerns and even changes were handle very quickly. The designers at the decor centre were very helpful and didn’t feel pushy at all when it came to looking at standard or upgraded items. There is no way I would do this process any differently! Penguin wasn’t the cheapest quote we got and the weren’t the most expsive either but they were by far the best choice for the job!
- Approximate cost of services:
- $57,000.00
- Company Response
Thanks for the great review Ryan. Yes, our sales process is a bit longer than most, but as you learned the difference is in the details, and we take pride in those. We hope you enjoy the basement for years to come.