Reviews

10/10

Tropical Insulation did the attic insulation for my house in mid December, 2019, I waited for 2 months before writing this review so I can provide accurate feedback about the service. I'm happy to say that I'm very satisfied in dealing with our sales rep Walter, manager Mark, office admin Adrienne and lead technician Gino for all the technical inquiries I made regarding material standard, work process and eligibility for Enbridge rebate. Most importantly, the heating comfort of my house has definitely improved afterwards. There are many sub-standard insulation contractors in the market who don't provide detailed specifications in their quotes. Walter impressed me as technically proficient, patient and trustworthy. Their price is also reasonable. As added confidence to me as customer, I discovered that they actually were the original attic insulation manufacturer and contractor of my house when it was built! I highly recommend this company.

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Company Response

Thank you so much for this great feedback. We are so happy that you are satisfied with your attic Insulation upgrade including all the steps leading up to the work being done. We work hard as a team to provide outcomes like this. From all of us at Tropical Insulation, we hope you enjoy a safe and of course "warm" remainder of this winter season. All the best.

10/10

My old high efficiency Lennox furnace was reaching its end so I obtained quotes from several local contractors on a new one. After comparing their service proposals and features of major brands Carrier, Trane and Lennox, I hired High Efficiency Cooling & Heating to supply and install a Carrier Performance furnace in mid December, 2019. From the onset I was very impressed by the knowledge and attentiveness of our sales rep Charton. He took time to study our existing system and duct work and explain which model would best fit our need and, he was the only rep who went through in great details about the "what" and "how" of available Enbridge home improvement rebates. The price quoted was not the cheapest but very reasonable considering the quality of installation, the extra details of the work, the extent of Charton's going out of his way to accommodate us and facilitate the energy audit, as well as the labour and parts warranty offered. The installation was excellently done by 2 master technicians, led by Lu. When they unboxed the new furnace they advised us right away that there was a dent on the side and they needed to get a new one from warehouse. Although it took an extra 2 hours but as customer we appreciated such a responsible practice. The furnace made a significant difference in heating comfort of our house. I highly recommend this company, and get Charton to quote if you can.

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Company Response

Hi Tom, Charton and Lu's team were proud to have the opportunity assisting you! We value your experience highly, and so glad that it met your high expectation! Please enjoy a warm home in this winter with your new furnace!