Happy Customers in Richmond Hill

Overall we are super excited about our basement. We have been in our home for thirteen years and when we finally were able to get our basement finished, we were certainly happy we found Penguin Basements to get it done. We sometimes feel it was destiny as we had narrowed down our search to Penguin and a couple others. When we were getting ready to start the process of getting quotes, we were coming home and saw a sign for a showcase being done by Penguin. We had never seen this being done before and were looking forward to getting to see the workmanship and quality of materials used first hand. We took a short stroll down the street from our home and was so excited to see that the showcase home was the exact model of our home, which was awesome as we could then get to see what our basement would look like. The showcase really sealed the deal for us, so we would highly recommend anyone considering Penguin Basements to seek out one of these, it is such a great thing, so much so we agreed to showcase our basement. From the initial consultation with Rick we were confident we were making the right decision. Once we finalized the contract the process went very quickly. We met with Amy at the office for our design consultation. She is an awesome lady and designer who certainly helped us make all the decisions from paint colours, flooring , cabinets......everything including the kitchen sink. She also tweeked our design to suit our needs. We have to thank Josh for all his hard work, and even though our project was one of his first, he handled everything professionally and with a great attitude. There were some issues with the project which is to be expected, but some were definitely because of miscommunication between the different Supervisors. But Josh did his very best to keep us happy even if it meant doing some of the work himself. There were other issues throughout the process that were disappointing at the time, but at the end of the project everything was sorted out which was very important to us. There will always be unexpected problems but how a Company deals with resolving the issues says a lot about their integrity and how much they stand by their workmanship. Thank you to all those who worked on our project, Josh, Amy, Seth, Victor, Mass to name a few. The trades were all friendly and we felt completely comfortable having them come in our home while we were at work. They respected our home and made every effort in keeping the work space clean and contained. The ladies who came in once the project was completed were wonderful and went above and beyond to clean every square inch. We would recommend Penguin Basements to anyone looking for a Company that is honest, professional and takes pride in what they do. Paul and Tanya