Katie in Oakville

This moving service is absolutely terrible. They were on time but things did not start well when they walked in and started complaining that we had a couple heavy pieces of furniture. One mover was great but he did not make up for the other two who were absolutely terrible and rude and for the company itself which will give you the total runaround for any damages. We never received a cent for a broken stove despite repeated calls and emails as well as calls to the franchise owner. We filled out all of the comprehensive paperwork required and never got anything. They do not care as there is no repercussion for them. They will always tell you it is with the claims department but when you call the franchise owner, they will tell you there is no claims department just the franchisee you are dealing with. The movers took a very long time to load our items with frequent breaks regularly spent in the back of the truck sitting on our furniture smoking. They broke our ceramic top stove because one man tried to pick up a stove by himself which shows how unprofessional they are and ended up cracking the top against our granite counter top. Thankfully, it wasn't the granite that broke. Then he tried to blame my 65 year old father for the incident who was standing in the kitchen at the time. Once they had everything loaded in the truck and arrived at the new house, they asked that as it was late, why don't they just unload everything into the garage as this would save us time and money. If we wanted everything just put in the garage, we would have moved ourselves. When we said no - we were fine with paying until it was finished, they were not impressed. They put nothing on the floors in our brand new home and ended up wearing their dirty shoes up and down our cream berber carpet runner which was filthy by the end. As time went on, they indicated that we would have to pay them even more than the hourly rate because it was taking a long time (a factor which would be related to their frequent breaks). They then threatened that if we did not pay them immediately (with them forecasting how much longer it would take to make up the price), then they would drive off with the rest of our furniture. We didn't understand why they wouldn't just charge us what we owed when they were finished rather than paying at the 75 percent mark and guessing how much longer it would take. Needless to say, they finished earlier than what we paid as they were a lot faster when on their own time. This was a horrible experience and one of the longest days of my life. I would never use this company again and am happy to share our story. Avoid this company. We do feel bad for the one of the three who was good. He should get a job at a different company. Hopefully, he has by now.