I absolutely love the finished product, very well done and very neat. Looks very professional and it has been described as "gorgeous" by some of my friends. Most importantly, I was impressed with the level of customer service provided. Josh Diamond, the finishing manager said one thing that will always stand out in my mind...that thing was: "My aim is to ensure that you rate us a 12 out of 10" and boy did he work for it. He followed up even after the job was completed to ensure that I was satisfied. I previously managed two consumer facing teams so I know a thing or two about customer service and this was high level. Even the work men were respectful, polite and took great pride in the work that they did. Thanks to Angelo B., Juliano and Josh in ensuring that this was a great experience. I would not hesitate to recommend Penguin Basements to anyone.
- Approximate cost of services:
- $42,405.00
- Company Response
Thanks for the great review Barb. Everyone here, including Josh, Juliano and Angelo are committed to meeting our customer expectations. And we're working toward doing that 100% of the time. These reviews help us fine tune what we are doing well, and fix what we made need to. We appreciate the feedback. Enjoy the basement!