I wish all retail experiences were like the one I had with Hearth Manor in Mississauga. It was exceptional from start to finish! We went in to just see how much it would cost to have a wood fireplace converted to gas. Liz made the entire process so simple and pleasant that we walked out having paid for a fireplace and installation. Without applying any pressure, she helped us select a gas insert, and then took care of all the arrangements to have it installed. They ran a new a gas line from the opposite side of the house, installed the fireplace insert and chimney pipes, and arranged for a custom-made plate to seal a small gap. All this was done smoothly and very cleanly. It was installed within a week of our store visit and we couldn’t be happier with it!! All of the technicians were friendly and very professional. I specifically want to praise Steve who handled the design, cutting and installation of the custom plate. His work was excellent and all of his visits to the house were very pleasant and fun. If you’re thinking about getting a gas fireplace, you definitely should visit Hearth Manor. They have quality products, excellent staff who take pride in their work, and they’ll make the entire process super simple. I should have visited them years ago!!