we noticed a leak in our ceiling. After taking the drywalls we exposed the pipes and looks for any crack or leak. Nothing. So we called Milani and asked for help. The guy came next day and checked a couple of things pretty much what we did and spent a half hour and at the end told us everything looks good and the problem is most likely the roof, because the amount of rain last week was a lot and most likely it got through. Ha asked us to wait for a rainy day and monitor it.
Next day, out of curiosity my wife noticed water where the drywall had a hole. So she decided to test couple of things. She tested the sink, the tub and nothing, she tested the toilet and checked around it and there it was. The shut off tap. Where was it, right above the leak. She tested it couple of times and there it was. the leak. I could not believe it when I got back home. it was too simple to miss. So obvious too. so I basically paid 190 dollars for absolutely nothing.
I called them next day and told them the story and mentioned that how unhappy I was with the fact that their technician who should be an expert in this did not do all the tests and simply missed such a simple thing. The lady on the phone apologized and said do not leave a review since we have not charged your card yet. And a manager will call me. Over a week now and no manager and now there is a charge on my card. I paid $189 to someone who came to my house and hung around for half hour and did nothing.
I used another plumbing service and they came quickly, change the shut off tap, and the pipe and it cost me only 215 all included. Never use Milani ever again. Big mistake
Update. The manager called and refunded the charge. Great guy. Understood the issue. Now i may actually call them again
