Al in North york

There was a slow drip in the ceiling of the stairs after a rain storm and I wanted it repaired quick to avoid any potential damage. I emailed Mr. Roof Repair and they responded almost immediately. The email exchanges were prompt and Michael was very patient with my many questions. The work was top notch and done very quickly, before and after photos were taken and a detailed report was emailed to me by the next day outlining what was done. The flashing was not done properly and there was a hornet's nest in there as well. While up there, the roofer found a couple of other problems with another piece of flashing and the chimney which he came to repair another day. He mentioned that whoever did the roof did a really bad job and it most likely will last half as long as the supposed 25 years. I didn't have to be home for the 2nd visit and this was good and bad as I didn't have to take time off work but wanted to be there to ask him some more questions. I didn't get a chance to go up into the attic yet to check for leaks but I'm sure it's fine. I also appreciated the follow up call they did. I would definitely recommend them: fast, friendly and thorough service!!

My furnace was leaking water whenever the AC was on and I was planning on replacing it next year. Rather than fixing it at who knows what price, I figured for peace of mind, I would just get a new one this year. <b> Phillip was very professional from start to finish. I called him about 3 times on the day I ordered the unit with questions and each and every time, he answered with patience and a laid back attitude. He knew his stuff and made different recommendations based on my needs. He showed up on the day of the job BEFORE the scheduled time and just parked in my driveway. I think he was waiting for the time to come before knocking on my door. When I met him, he had the same laid back attitude the whole time he did the job and once again answered all my questions with patience and a smile. He looked at everything and explained to me exactly what the problem with the leaking was and it turns out it was subpar workmanship from the person that installed my furnace. He came with his colleague and both were very professional. They both took their time with the job and ensured everything was done properly. They pulled out the existing cables for my old AC unit, replaced that and also encased the old power cable running into my house with a cover. They did some other stuff too such as running a micron check for leaks or something like that, I don't remember exactly what it was called. He also asked me who installed the gas line for my gas dryer and he said they didn't do it properly as it was supposed to be tied down every 6 feet. He corrected this, talk about above and beyond service!!! My dad even came over and took some of the spare parts from the old AC units and they didn't say anything. We let the AC run for about 5-10 minutes and he TRIPLE checked different vents throughout the house to ensure the air-flow and cold air was blowing properly. After everything was done, they cleaned up the work site and he explained to me how it worked, what he did and what I could do to maintain my furnace and AC to run efficiently. I can no sleep in comfort on those hot summer nights again without worrying about the water puddles in my furnace room. I definitely HIGHLY recommend him and was so glad he was recommended to me. I'll see him in the near future as I told him that I will call him near the end of summer or fall to have him come install a new humidifier to my furnace.