YourPalDan in Mississauga

2.5 years ago Furnace King installed a new furnace at my house. All was good until I came home at 12:34 am Saturday night to find my house at 16 degrees celcius. After my attempt at repair was unsuccessful a placed a service call with them at 12:54 am to have a tech call me back. After 1.5 hrs of waiting for that call,I called back. Same response, so waited 10 min. this time and the tech called only to say he was busy and had 3 more calls to do and he’ll come sometime in the morning. Really it’s now 3 am in the morning and the house is at 14 degrees. I understand this tech might be busy, I mean it was -19 celcius outside but come on in an emergency this company only have 1 tech available. What did I bother spending $4800 on a furnace with a parts and labour warranty of 10 years for if I can’t get someone out when you need. So after arguing with whoever was on the service call end and the tech, this guy finally shows up at 4 am and I for some reason had a feeling that I was gonna pay one way or another. After “unsuccessfully attempting” to repair the furnace, sure enough it was my Nest thermostat that is apparently the problem, which I will be double checking at another house but at 5:30am and a now 12 degree house I was pretty much at their mercy. So they charged me $300 for a thermostat that looked like it came out of 1957 and probably cost $10 to makeplus oh ya that dreaded night service call fee. My problem with Furnace King is the way the handled the situation, this ridiculous price for an obviously cheap thermostat where I paid less for the Nest and could do a lot more and the fact that I knew one way or the other I was gonna pay for that service call, especially early Sunday morning. I’ll be double checking that Nest thermostat for sure. My question is how can this company that from what there salesman said would have very quick reliable service initially try to make me wait 12 hours to get someone out on an obviously very cold winter night? You just know there are gonna be more problems than normal out there on that kind of night. Well lesson we’ll learned, from now on only big reputable companies for me that will have more than 1 tech available in an emergency. I might pay a touch more but the saying goes “you pay for what you get”. Never again will I deal with this company or every recommend them to anyone.