Reviews

10/10

Brock is an excellent company to deal with. They are organized, they answer the phone (and return voice mails quickly). They are also happy to communicate over email (which is always my preference). We took advantage of the GreenOn Government rebate and Brock did all the paperwork and submitted the application for me. The installers were on time, clean, and clearly experts in their trade. They added new interior trim around all the windows. About 4 years ago we had the front door replaced, and I ordered a "replacement door" trying to avoid the cost of going back to brick. They custom ordered the door to fit exactly, and installed it perfectly, but I didn't like it! Brock was wonderful and they credited me the entire cost against a new door. After service like that, I knew I would go back to them for windows.

Approximate cost of services:
$18,000.00
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Company Response

Sarah, thank you for your lovely comments.

We're so happy to hear that everyone was accommodating throughout your entire experience & that the Green Ontario Rebate was an overall smooth process for you! We're glad that we could accommodate your prior request with your entry door, we want our customer to love every little bit of everything they get. We appreciate you selecting us yet again, for your window project. Your loyalty to our company is extremely important, so thank you very much, Sarah.

Kindest regards,
Brock Doors and Windows Ltd.

10/10

Brock Doors and Windows have been an excellent company to deal with. We originally ordered a "replacement door" instead of a complete new door system. We weren't happy with how it turned out, and Brock credited us the entire cost (materials and installation) towards the cost to buy a complete new door and frame. This whole process resulted in a lot of back-and-forth so I can certainly speak about their customer service. The new door is lovely. Mike (from the McCowan sales centre) was always quick to reply, was happy to correspond via text message, and kept on top of the whole project. For both installations, Brock gave me a date several weeks in advance and showed up at 9am on that exact date ready to complete the job. Everyone was agreeable, friendly, and organized. I will absolutely call Brock again when I replace the windows on my home.

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Hi Sarah!! This is such a wonderful review, thank you so much!! Mostly, thank you for acknowledging our teams efforts to make sure that you were happy with the end result!! We really appreciate the acknowledgement & will be sure to let everyone who helped make this right for you know what a great job they did!!

10/10

Robert and his team were excellent to work with. He communicated well over email prior to starting and worked out all the details of the project beforehand. They were always on time and did not take longer than estimated. The cost did not increase during the project, and they even added an extra feature (a niche in the wall) since it really suited the space. Overall they were friendly, reliable, and very skilled!

Approximate cost of services:
$5,000.00
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