If your spa works WOS is great as long as they are taking your money, if there are flaws beware, as they do not stand behind their product. WOS technician's report to WOS not accurate and was employed to make that company money. A technician came to our place indicated to WOS that the cord was changed, my wife was home and the cover never came off. The wires are behind the cover in a covered power pack, to do what he said was impossible. I can't believe that this is still going on. Purchased the spa in November 2023, it was supposed to be wired for 110 and it was not therefore after filling it did not work. WOS sent a technician to fix the incorrect wiring. The spa worked but not properly which did take me some time to figure out. When I turned on the jets after I plugged it in it would blow the breaker. WOS sent the same technician to fix it again and he reported that it was because the cord he installed was on the ground and had to be replaced, the funny thing is he reported he replaced it yet the cover did not come off. That was impossible to do. I then went to the store at this point I was upset because WOS was not able to repair the tub correctly and they barred me from going to that store with a threat that if I came in there again I would be charged with trespassing. Great customer service? I had called a technician to actually repair the spa, at that time I had the cover off and he fixed the wiring which was not done correctly by WOS. I still have not been reimbursed for the repair which took place September 26 and sent the invoice to WOS on Sept 27 2024. WOS, facts are undeniable please feel free to share this information with everyone.
- Approximate cost of services:
- $10,500.00