We purchased a condo and wanted to do a complete reno before moving in. We got 3 quotes and ended up choosing The Home Improvement People. Originally, there was no particular reason for choosing HIP over the other companies other than we had a good experience dealing with Chris who came to do the quote (twice, when we changed our mind about the kitchen). But, we are glad we chose them. From Chris to Elia to Gerhard, the project manager, to Dima and Slav who actually did the work, we were very happy with the experience. They showed up when they said they would, worked until the job was completely finished. Dima and Slav worked tirelessly and without complaint when we made changes to the job on the fly. If we asked for a wall to go somewhere or a different finish to be used, it was done without issue. They were also helpful in making suggestions when we weren't quite sure which way to go. Our kitchen supplier was delayed in delivering the cabinets and HIP had to leave the project until they arrived but, as soon as the cabinets were installed, they were back on the site. Gerhard and Elia responded quickly to any concerns or questions we had. There was only one minor issue and that was that, when our hardwood flooring was installed, it wasn't covered for the remainder of the construction. As a result, there were many marks on it. To their credit, HIP worked with us and helped us with a workable solution. We also musn't forget Charlotte who really helped us with the decisions over colour and tile choices. Overall, in this day and age of horror stories involving contractors who take the money and either don't show up or abandon the project before finishing, HIP was terrific in helping relieve the stress involved in a reno of this scale.
- Company Response
Wow! Thank you Gord & Lena for this detailed and fantastic review. We take so much pride in our work and in leaving our clients feeling the way you described.
Enjoy your gorgeous new renovation!
All the best,