STAY AWAY FROM THIS COMPANY Received 2 damaged kitchen tables 4 weeks ago and have been trying to resolve since then. they wont return calls, but admit thsi should have been rectified weeks ago. after serveral return visits to the store i am now being told they wont refund money, but will give a replacement only. honestly, worst customer service and business attitude I have ever experienced NEVER AGAIN
- Approximate cost of services:
- $2,000.00
- Company Response
Dear Tim, Our goal is to ensure we provide the best service possible. We will do everything possible to ensure that the product you selected is received in good condition and that you are satisfied.
We do not run away from customer issues, and rather than refund someone we want to provide the best service possible and prove our commitment to you by setting you up with the products you selected!
We certainly hope the issue has been resolved, if you require further assistance we invite you to contact our Customer Care dept at 1-877-888-0050 #350 Mon-Fri: 9am – 6pm / Sat 9am-4pm
It will be our pleasure to answer any questions you have regarding the warranty and solutions available to any problems that arise during the initial manufacturer’s warranty.