Reviews

0/10

The HD Online Order system is a total waste for curbside pickup. Why put down a pickup date and the store can't even honor that. I ordered 4 cans of spray paint and it has been 3 days since the order. How long does it take for a HD Associate to get 4 cans and put it in a basket? And the store (North Brampton) has hardly 5 cars at any time waiting for a pickup so they can't be that busy. Also the fact that the store has the items listed as available in the store should not be a problem. This particular store has a history of very poor customer service, specialist customer service associates who don't have a clue about what they talk about and the fact when you ask a question about a certain product they read off the product label, hell anybody can do that. And if you need help with something you generally wait between 20 to 30 minutes until an associate shows up. Another issue is their delivery options. I ordered a fire table and there was an option for $10.00 more to have it delivered within a 3 hour window, well, it showed up the next day. I could have paid less for the next day delivery option!! And try to get a $10. refund on their screwup, GOOD LUCK!!!!

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10/10

One of the smartest decisions I have made. This screen is simply amazing. From beginning to end Doug was attentive, precise and this company is true to it's word. It would be a mistake to go to anyone else. Now I will be saving money on A/C by simply opening this screen door and windows. We are now planning to have Doug and company install a retractable screen door to the front door.

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Company Response

So happy to hear you are pleased and that you will have us back to screen another opening. Enjoy the fresh air!

10/10

On time, efficient, answered any questions put to him and excellent clean up. All you would expect and more. I am very happy with this company and will continue to use them if need be.

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Company Response

Thank you for writing a review on our service. I'm happy to know that we were able to exceed expectations. We will definitely be there to help with any of your heating, cooling and hot water needs in the future. Thanks

Mike Trigiani

10/10

My wife and I have been planning this renovation for the past year. Yes, we did get different quotes, from the ridiculous highest of the highs and the lowest of the lows, but one factor had to be taken into consideration along with the price, it is the quality of the work, as they say "You get what you paid for". I was frustrated with these quotes as they were unrealistic, along with the consultants that came with these quotes. One day, I came on to a house that Pro-Loc was working on nearby my home and saw a diligent crew working at it. I liked what I saw. In a nutshell, I researched them and saw the approval rating and the reviews alongside it. How I missed them I cannot explain, but I am sure glad that I stopped that day. I contacted Paul and the next day came to my house, reviewed our plans, obtained a quote, within 30 minutes ( my mind was made up in 10 minutes) the contract was signed. Paul even gave me some addresses to see their work. Truthfully I saw two houses to which one of them I spoke to the lady of the house and she loved their work. This was one of the best decisions my wife and I ever made. They transformed a front and backyard into something I absolutely admire every day. The crew always came on time, consulted me if there were any questions, plus diligent in their work and you could tell they took pride in what they did. Any questions were answered promptly. A couple of times there were flaws in my original plan, but their suggestions made the end results better! They were professional, caring, and their workmanship cannot be called into question, really the best in the business. If you do hire them, to which I wholeheartedly endorse them, please treat them right and with respect. My wife and I always made them coffee and espresso in the morning, a case of water at the ready, bathroom available at all times. They are good people and you will not be disappointed. We now consider them part of our family and I know that at some point I will call them for future projects. If you need to speak to me and see their work on my home, Paul will give you the address and feel free to talk with me. This was a big project and they came through with flying colours. To me and my family, they are the best!!!!! Love you guys.

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Company Response

Hi Jacques! Your generosity and kindness on the job site was much appreciated, from our discussions and minor changes on the job, to your wonderful hospitality! We wish you all the best, and hope we can work for you again in the future !