Jordan

I recently had Liam from Furnace Family come out and inspect both my furnaces and AC unit. He was incredibly helpful and walked me through all the points of inspection, would 10/10 have him back for futures services.

Had a service technician come out and do a 17 point inspection of my HVAC and associated parts. The service was great. However 3 days later I happened to check on the furnace and noticed the tech did not replace the air filter and left it out, so the furnace/ AC was running without a filter for 3 days, wasn't very impressed with that. Overall was happy with the service.

One gentleman came over and setup quickly, was very professional and even had some tips regarding our furnace system and hot water tank. Took the time to explain everything and cleaned up everything like he wasn't even there. Really appreciate the great service!

I had two basement windows removed and replaced. The initial quote was excellent and helpful and the team who came was kind, courteous and really knowledgeable. The end product far exceeded the quality of the Home builders installed windows.

A vivint representative came to my door at 6pm on a Friday night as my wife and I were having dinner. As we were talking at the front door he asked about my current system and was trying to compare his service to mine. I was unsure about some of the qualities of my control panel so he came in and we both looked at it and he explained the differences, I then told him I had already spoken with a sales rep from Vivint and said I spoke to the manager and recieved a quote of $80 a month. He proceeeded to tell me they all say that and it wasnt the manager and he was going to do way better and give me a deal I couldnt say no to, then this is when everything went downhill. I reminded him again I'm in the middle of dinner so he, without asking walked over and sat down at my dinner table and proceeded to sell me his service. going through piece by piece, video after video I kept telling him I'm in the middle of dinner and I'm unemployed. At the 45 minute mark my patience was used up and his final price was, go figure $80 a month, no different than my previous quote and I was locked into a 5 year contract paying off the devices. I was only allowed the deal today and this was no longer available if he left. I told him respectfully over and over I am unemployed, I will take his card and contact him when I'm ready and able to upgrade my system. He then got more aggressive and kept stating that my neighbors would go for the offer so he wouldn't leave his card, it wasn't in his interest and I'm losing out on the deal for good. I lost 45 minutes of my time,went back to a cold dinner and an angry wife that this man was sitting at my dinner table uninvited and was shocked at how rude and pushy he was. First of all nobody in their right mind is to take sales deal at the door, the pushier the salesperson is the more you need to back away and if they aren't willing to give you a night to think about it they are not worth your time. I was thinking of upgrading to Vivint but now I wont at all and will tell everyone else the same.