Reviews

8/10

We found a leak in a 1/2" hot water copper pipe a foot away from the hot water tank on Good Friday eve. Unfortunately, our go-to plumber was not available, so we called Mr. Rooter. It was obviously not our day, as the plumber who responded to the call mistakenly decided that the work required several hours of preparations, applied trip charges ($100) and left. The work was completed in 20 minutes the next day by our go-to plumber. After I posted a review on HomeStars, the next morning I received a call from Mr. Rooter's director of operations, who apologized, assured me that this case does not represent their values and practices, and immediately provided a refund. It is unfortunate that things went wrong in our case, but I have to admit that Mr. Rooter is responsive and values their customers.

1 of 1 people found this review helpful.
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Company Response

Hello Leonid,

Thank you for taking the time to provide a review. We appreciate you speaking with our Director of Operations to resolve the issue. As was mentioned this does not represent our values and practices when interacting with clients.

Thank you for choosing Mr. Rooter and have a great day!

10/10

There was no railing along the stairs in our new house. We knew that installing a nice railing was not a problem as we already knew Sam by this time. As we expected, the work was done with high quality, making it as convenient for us as possible. Thank you Sam, it is always a pleasure to be your client!

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Company Response

Hi Leo,
Thank you so much for your trust and it is always a pleasure to work for you and appreciate your courtesy and cooperation during the project. I am glad that the work was completed and meet your expectation, and call me anytime you have flooring or stair work and we are more than happy to work for you again in future.

7/10

Yuri did a home inspection for us about two weeks ago. My feedback is mixed - see below. Positive side: First of all, Yuri identified a serious issue (Kitec plumbing in a renovated part of the house) and pointed out that, basically, it makes the house uninsurable. Also, Yuri came at a very short notice, thoroughly inspected the house, answered all our questions, and produced a detailed and clear report. Worrisome side: In general, my impression is that for Yuri making the process of selling/buying a house less stressful for his clients is not among his priorities. We were surprised to find out that our broker and Yuri were in an open personal conflict. It’s OK, not all people get along well. But I found myself in a situation when I had to explain to Yuri the specifics of our transaction (owners are old people concerned about COVID and their agent is their daughter, who strongly protects their interests), and to ask him to follow the protocol established by the owners and their agent. It helped to some extent…

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Company Response

Thank you, Leo, for the time you took to write this review. Although, I'm surprised at the rating that you found as appropriate for my service when, according to your own admission, was top of the line in finding and identifying deficiencies. It is too bad that I didn't know who was your realtor, as otherwise I would not come to do your inspection. My personal conflict with this agent has absolutely nothing to do with the outstanding service you received. I'm not going to discuss this here as her behaviour is now before the TREB discipline committee. As for the Covid19 protocol... It is not the sellers' agent that established it. The protocol was established by OREA and we, as professionals involved in the Real estate transaction, are required to follow it. This protocol does not require wearing masks and gloves outside but only inside the property. And that what I did. The loathsome behaviour of your agent didn't help a bit in following this protocol. I'm glad my service was at high value to you, according to your own email:

Hi Yuri,

Thank you for a great, very informative report!

Best regards,

Leo