Amanda - Barrie in Midhurst

Ordered a double pre-hung fibreglass door system and 3 windows in May. Everything started out well. We understood there would be 8-10 week wait for doors and windows. Windows were installed (end of July) and we are happy with that installation (outside of slight mess left by installers). Doors were installed same day as windows except the doors installed were not the correct doors (wrong panels). I spoke with Manager first week of August to make sure correct doors were ordered and to indicate I did not want to wait another 10 weeks for the new doors. Was told it would not be that long but couldn't give me delivery date at that point. Called Northern last Wednesday to inquire about status of installation (as that was 7 weeks since new door order went in). Advised that Manager would have to call me back. No call. So called Manager today (Monday) and found out that it is expected to be another 2 weeks before doors are in (9 weeks). Was also advised that they will only be replacing the door slabs - not installing new pre-hung door system. Needless to say, I am disappointed. I recognize mistakes happen but I do expect that when that occurs, that the company take a proactive approach, provide updates/follow-up with the customer, and take steps to turn a frustrating customer experience into a positive one in the hopes of attracting future business... but I haven't found that, in this case.