Reviews

0/10

I would never buy anything from this company ever again. We recently bought an LG washer/dryer from CAS. The first time we turned it on, the machine started banging so loudly that we had to shut it off right away. We tried to run in a few more times (using smaller laundry loads, gentle cycle, etc), however it would bang so uncontrollably that we couldn’t continue the laundry cycle. We called CAS and asked them to send someone over to take a look, as this seemed reasonable to us given that CAS provided the delivery and installation. The customer service rep was so rude over the phone and refused to provide any help as he claimed this was out of CAS’s control, and that we would have to get in touch with LG and get it fixed under warranty. What? We just received a brand new machine that we spent thousands of dollars on, and the company that sold it to us and installed it will take no responsibility? We argued with CAS for more than a week, and finally they agreed to arrange an Lg technician to come review the machine. After 2 more weeks of no laundry, LG came and reviewed the machine, and reported that the machine was damaged badly upon delivery. The entire washing machine drum had dropped and damaged the springs, and the gasket was mangled as a result. He deemed it to be irreparable, and that CAS should exchange it for a new machine since it came broken upon delivery. We sent LG’s report to CAS 2 weeks ago, and we have been fighting with both companies, since neither one will deal with the exchange of this machine. CAS claims they are waiting on LG’s response (which I don’t even know what they’re responding to since they have already provided a report) and LG claims that CAS hasn’t contacted them. We are at a standstill and stuck with a washer/dryer that doesn’t work and haven’t been able to do laundry for the past month. I am so deeply upset with the lack of customer service that CAS has provided. I am an architect and have dealt with many appliance distributors, and have never seen anything like this. I would never ever refer this company to anyone in the future. Their lack of responsibility and commitment to their customers is appalling, and I can’t fathom how they stay in business when they operate like this. CAS - my family and I are begging you to deal with this problem. Just exchange the machine and deal with LG separately. No customer should ever have to be caught in the middle of supplier-manufacturer disputes. I have wasted a colossal amount of time dealing with your company, and I will never get that back.

Approximate cost of services:
$2,000.00
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Company Response

Hello,

Thank you very much for your review.

My sincere apologies for your experience. This is certainly not the sales experience that we would like you to have. Would you please take a moment to provide your order number to our Reviews Team at casreviews@caslp.ca so that we can address your concerns directly

Kind regards,
CAS,
CAS

10/10

I hired CGC to repair my glass shower enclosure (it was not level any more and I could not close the shower door properly) and I could not be more pleased with their work. Ulises was professional, timely, and very efficient. I wrote to him on Sunday evening and my shower glass was fixed and good-as-new within less than 24 hours. I would definitely recommend them in the future. Thanks for the great work!

Approximate cost of services:
$100.00
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Company Response

Thank you for your comments Jeff, it was a pleasure to help you out. We hope to see you again on future projects.

10/10

We initially hired All Pro Metals to replace the vinyl siding on the rear of our home. They came for a site visit quickly and they provided great advice. After speaking with Octavio, he pointed out several areas where water was coming into our house, so we decided to do a full tune up on the siding, flashing, eavestroughs, and caulking around the windows. I am so pleased with the work that they did. Our house looks so much better, and more importantly, it is now water/air tight. I can’t say enough good things about their professionalism, experience, and quality of work. I will recommend All Pro Metals in the future and will continue to hire them for my future properties. Thanks so much for the great experience!

Approximate cost of services:
$2,800.00
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Company Response

Thank you so much Jeff for this glowing review and recommendation. We greatly appreciate the time you took to share your experience about the work we completed for you. It was a pleasure to meet you, and finish this project for you. Please do not hesitate to call us for any future projects. Regards, Octavio

10/10

We hired Focus on Flooring to install the tiles in our master and powder bathrooms. After seeing the quality of their work, we decided to use them to install vinyl plank flooring throughout home, as well as the ceramic tile backsplash in our kitchen. All in all, working with Ralph and his team was a fantastic experience. Our home is very old, and as such, there are very few straight angles or level walls, but they managed to make everything look perfect. This is a true testament to their craftsmanship. I will definitely hire Focus on Flooring in the future and will recommend them in a heartbeat. Thank you Focus on Flooring!

Approximate cost of services:
$7,500.00
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Company Response

Thank you very much Jeff