Absolutely the worst customer service I have every dealt with these people havnt got a clue what they are talking about. We moved recently and before we moved I called to speak with someone about moving our old system to the new house seeing is it was only a year old. She told me I had to buy a whole new system and to just leave the one I had payed for behind. I then time her we moved before and brought our old system with us and a tech set it up with a fight of course but they did it so I was told take it out then re install it yourself and we will send a tech out to connect. Then I have the service guy come he says it won't work period so you would have waisted your time installing it. Once again today I agree to get a new system and I wait for them to come with the installer telling me this new system they are trying to sell me isn't going to work properly because my house is too big and the Wi-Fi signal won't work right. I tell him about my old system and he checks it out and tells me that this one is much better then the new and that he can install my old one! I then call adt and of course it's the run around again and now I'm waiting because they want me to pay a cancellation fee that was supposed to he 1050 but is now 1705 how It jumps $700 is beyond me. Save yourself the headache with this company they think their time is more important then yours and now I'm responsible for paying for their mess up! Oh and too boot they broke my window and denied it too!
- Approximate cost of services:
- $1,700.00
- Company Response
Dear Ashley, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you