Stephen in Cambridge

We decided to renew our master bathroom and convert our en suite two piece to a three piece bathroom. The master bathroom was a relatively simple remove and replace, with a new floor and extensive wall tiling. The en suite required a wall to be moved and some plumbing and electrical work. We contacted Lowes and the sent us Wolfgang, a mature sauve gentleman who did the measurements and drew up a plan. We wished to retain our existing toilets as they were only a year old. We were assured this would be ok, even though space was tight against the wall as, like a lot of condos our toilets should have been 10” rough ins, not the 12” standard. From the day the work started things were going poorly. Lowes delivered three skids of materials to the curb outside our high rise condo, rather than delivering to our suite as was the instruction. Some materials were damaged on delivery and were replaced. Our contractor, a pleasant and skilled artisan, worked hard but was neither organized or tidy. His assistant was a clown who broke things, including damaging our bathroom door and breaking a sheet of marble as well as writing in permanent ink on decorative surfaces. The work was meant to be completed in ‘about two weeks’. It was completed in twelve weeks. The toilets did have to be changed and were apparently on back order. Luckily I was able to source suitable toilets within 24hrs and Lowes installation manager was very helpful in cancelling orders and refunding on large amounts of unnecessary products sold to us by an over zealous and undertrained store operative. When the job was completed to an acceptable level we found that the broad loom carpet in our master bedroom and hall had been permanently stained due to it not being protected while tile cutting etc was done. Wolgang agreed to pay for replacing the flooring if we provided the flooring, so we had it replaced. From the moment we walked in to Lowes we pointed out that we lived in a condo meaning work cannot be done at certain times, and that all materials needed to be brought to our suite and removed from the site by contractors. This message had to be reinforced multiple times and I also found my wife and I were used to get extra supplies that the installation people needed. All in all this was a mediocre performance all round, but I am content with the final outcome.

Zach and Isaac arrived on time and carefully loaded our surplus items. They were polite and helpful and ensued we were informed of the cost and services provided before loading. This is not the cheapest way to dispose of unwanted furniture but it is efficient and environmentally friendly.