shai

For my full HVAC replacement, I picked the top 5 companies on Homestars and got quotes from all of them. With reputation and great service being common amongst all of them, I made my decision based on the initial visit and the price. Karnik took his time to explain the differences between the various models and the pros/cons of each, with no pressure tactics whatsoever. What I really liked was that there was no additional charge for doing the little things like changing the location of the existing A/C unit (some companies didn’t want to do this for free). I had a lot of back and forth with Karnik while I was reviewing the quotes and he always replied promptly. Once I decided to go with Maxaire, Karnik promptly got all the paperwork in place and arranged all the appointments to have the equipment installed. The installers did a great job. I did have a small concern with the AC wire run from my panel, but during the post-install check, Karnik and Jay came by and quickly fixed that for me. Earlier this week KJ came by to perform the thermostat installation (I bought it separately) and check the airflow in the registers. There was an installation error, so KJ called Ecobee Support directly and worked with them to resolve the issue… that’s great service! The whole experience was extremely easy and pleasant; it couldn’t have gone better. Thanks so much MaxAire, amazing service!