My furnace stopped working on a weekend in January and although I hoped it would last another year, had been advised in June that this may be the last season.On call was great helping me to get it running and a tech came first thing Monday to assess further. It was advised and I agreed to replace it. Doug came out and we reviewed options. I decided to replace my approximately 30 yr. old a/c at the same time. All the work was completed a few days later, they were on time,professional and I really have to give them credit as the area they were working in is very small and cramped. They managed without having to remove walls, doors etc. When it rains it pours and I ended up replacing my hot water heater in March as well in the very small cramped space. They did it and everything works fine. The only advice I would give for future improvement to client satisfaction is to initiate a courtesy call when a crew is significantly delayed, which happened in March. However, when I contacted Doug, I did get an immediate call back.
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- Company Response
Thank you Linda for the positive review. Metropolitan always strives for complete customer satisfaction. I'm not sure why the breakdown in communication happened, but it was noted at the time , and we continue to work hard so that we can eliminate those kind of glitches in our service. Again, thanks for the 10 out of 10. We appreciate it!