Our kitchen sinks were clogged/drained very slowly and water kept flowing back especially when we used the dishwasher. Calls were handled very professionally and I was able to get the appointment first thing the next day. Alyssia was very polite and also respected our needs to park her vehicle at the visitor's area as requested (not every contractor would do that even we informed in advance about the complex rules). She inspected the issues, explained to me in details about what might caused the problems and what steps were required to fix them. She also showed me the costs and explained to me the differences between warranty packages too, before we agreed on what package we'd like to go with. Very straight forward, no hidden costs there, that's always a plus!
She fixed the issues one step at a time, answered all my questions very patiently, and even went above and beyond and checked all other parts of pipes among the same kitchen drainage system to ensure nothing's stuck in there too.
Overall, VERY HAPPY with her work. Would definitely recommend her and the company to other friends if they have issues related to plumbing and heating.