Philip chan in Markham

Highly do not recommend Clera Windows. In the beginning, communications was great and we would get timely responds. Order was placed in Oct 2020, Covid has slowed down production and timelines so we fully understand the delay. However, once we got a firm install date of April 2021, it went downhill. We had 23 full window replacements and one patio door replacements done. They did not detail or inform us of how to prep ourselves for it was a very messy and dusty job. We did our best to cover and prep the for second day install as it there so much dust, and wood dust throughout our floors and furniture. After the install, we had multiplied issues such as the windows were not properly sealed and not caulked throughout, thus were leaking. Our backyard patio door was not painted properly and after numerous attempts to contact our sales rep, Steve he does not respond via email or phone to help us or provide any information as to what they will do. We were able to finally book them in to fix up some of the problems by the fall of 2021 but it made some minor issues such as wall paint damage as they had to rip off some window frames to fix the issues. However, the patio door issue as well as some missing parts were not done. They promised they will come by in early spring of 2022 to finish up since winter was upon us and it would be too cold to work on. 2022 is upon us and after several numerous attempts to contact Steve to fix the remaining issues was still futile , we were not going anywhere. We tried to contact other members of the Clera team, but they still pointed us to Steve. An ongoing mess and very unsatisfactory result. No compromise. No regrets is their motto. We really regret going with Clera.