Reviews

10/10

After being bombarded by what appeared to be every low priced duct cleaning company in Durham, I decided to call Duct Care Inc. The initial call was relaxed and professional. Prices were fair value. The service was good quality. I definitely recommend them and I will use them again.

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Company Response

Hi Andrew, Thank you for taking the time out to write us the review. We really appreciated your business. Thank you. Duct Care

2/10

The Good: Company presents itself well at first glace. Staff was pleasant. Rates are fair market value. Email correspondence was satisfactory. The Bad: 5 minutes in. I was asked for payment. 10 minutes in. I was asked for payment. 20 minutes in. I was asked for payment. Then the text messages from the owner (Lulu) started… asking for the same thing. The owner kept asking for payment PRIOR to completing the work. It became the conversation of choice. The Ugly: I wanted to pay by etransfer. Prior to sending the money; I asked the cleaning staff to confirm the email and she did. Then I sent the money. The cleaner began working. After the money was sent, the text messages from the owner started. She informed me that I sent the payment to the wrong email address and I shouldn’t have discussed the payment details/method with her staff. She provided her preferred email address to use and payment details. 15 minutes in. I was asked for payment. 20 minutes in. I was asked for payment. During this time, I cancelled the original etransfer and was in the process of resending the payment to Lulu's preferred email address. 35 minutes after this all started, the work stopped and the staff left. Summary: The payment process needs to be improved. I gather this company has had bad experiences with money exchange HOWEVER, don’t label or judge all clients as being the same or delinquent. Additionally, I gather there is a middle man process happening which is why I suspect Lulu’s money exchange process is unprofessional. Example: If I want to pay by cheque to the company I hired (LuLu Extreme Cleaning), their email says “make cheques payable to powerhouse marketing inc”? Wait, what?

5 of 5 people found this review helpful.
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Company Response

Sorry but we did not provide any cleaning service for you.

Lindsey Accounts Manager
Lulu's Xtreme Clean

10/10

During the spring, I noticed some water build up in the basement after I heavy rainfall. Turns out that her poor created a leak into the basement which then created mold.I contacted Mike and he was kind and courteous on the phone and quickly got it scheduled in for service call to remove the mold. I enjoyed his professionalism and his teams attention to detail. My home is now clear of mould from the problem we had.

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Company Response

Thank you Bill. Glad we could help!