The Good:
Company presents itself well at first glace.
Staff was pleasant.
Rates are fair market value.
Email correspondence was satisfactory.
The Bad:
5 minutes in. I was asked for payment.
10 minutes in. I was asked for payment.
20 minutes in. I was asked for payment.
Then the text messages from the owner (Lulu) started… asking for the same thing.
The owner kept asking for payment PRIOR to completing the work. It became the conversation of choice.
The Ugly:
I wanted to pay by etransfer. Prior to sending the money; I asked the cleaning staff to confirm the email and she did. Then I sent the money.
The cleaner began working.
After the money was sent, the text messages from the owner started.
She informed me that I sent the payment to the wrong email address and I shouldn’t have discussed the payment details/method with her staff.
She provided her preferred email address to use and payment details.
15 minutes in. I was asked for payment.
20 minutes in. I was asked for payment.
During this time, I cancelled the original etransfer and was in the process of resending the payment to Lulu's preferred email address.
35 minutes after this all started, the work stopped and the staff left.
Summary:
The payment process needs to be improved. I gather this company has had bad experiences with money exchange HOWEVER, don’t label or judge all clients as being the same or delinquent.
Additionally, I gather there is a middle man process happening which is why I suspect Lulu’s money exchange process is unprofessional.
Example:
If I want to pay by cheque to the company I hired (LuLu Extreme Cleaning), their email says “make cheques payable to powerhouse marketing inc”? Wait, what?
