Dave C in

I found that the sales staff could not care whether or not you enter the store. I guess you should dress up for the visit. The furniture looks nice, but they are not always well made. I purchased 6 leather kitchen chairs. After 3 years each chair ripped in the seam where the back meets the seat. Note that this happened on both sides of the chair, on all 6 chairs! I spoke to the owner about it and his response was that the manufacturer no longer makes that chair. They did continue to make the identical chair in fabric. I guess the manufacturer also noticed the defects. I asked if there were any similar chairs that could be discounted so that I could replace the defective items at a reasonable price. They told me that they could sell me the fabric version of the chair at a discount. I then looked at the price tag and found out that the chairs were on sale for the same price quoted to me. So much for the special discount. About 5 years before that, I purchased a kitchen table. I arrived to pick up the table and they loaded it into my van. I got home to find that they neglected to load the table legs. When I returned, the owner smirked and said "oh, you're the guy that forgot to pick up his kitchen table legs". My bad for not checking what they were loading (because I guess that is now the purchasers' responsibility?)...my bad for assuming that they may apologize for the second trip that I had to make to the store. Two bad experiences. I would not recommend this store.

On the plus side this company answered my call right away, scheduled service right away, and came over right away, within 2 hours of my call. Service man was professional and courteous and got right to work. The serviceman tried to fix the problem without ordering parts to save me money. Service charge of $70.00 to diagnose. Service charge deducted if you go ahead with the repair. The cost for a Whirlpool gas stove cooling fan was $330, and $210 for installation. I was told that it was hard to get the part, but they called back and said that they can fix the next day. I decided to go with this firm as they called back promptly and did do the repair the next day. I called another shop after getting the repair done. They would have charged $230 for the part and less for installation. If you need to get an appliance fixed quickly, then this company is an option. They can fix the next day. If you are cost conscious, you may want to shop around as part costs were higher than at other shops.