I'm extremely shocked and disappointed on the huge difference between the quote and the actual bill. The quote was $387 and the final bill was almost $1,000. The quote listed as two men crew and a three men crew showed up. Such significant change was not communicated or discussed with me before the move. Fee is the most important criteria when it comes to selecting a mover. The actual bill is more than 100% higher than the quote. The integrity of quotes are in jeopardy. I'm warranted a refund of part of the difference. In addition, a queen size bed was communicated to your team prior to the move and I had verbally requested for a mattress bag for a queen size bed - which was confirmed by your team as well; however, on the day of the move, the movers seems were not made aware of the size and didn't have the right size. They ended up using a bag for King size instead of queen size. Please refund the difference, as well. The above was sent to customer service two days ago - no response.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Denise, Thank for taking the time to provide us this feedback. Firstly, my sincerest apologies for your disappointment in your moving experience- this was certainly no our intention. We have opened an investigation into this situation and will be in contact with you directly as soon as we have more information. You can contact me directly at meagan.stewart@youmoveme.com.
Thank you
Meagan Stewart
Move Coordinator