Ali came over to inspect the work, was polite and gave a lot of good advice with no pressure. He took the time to explain what the various options are for replacing my aged water heater and also some of the issues he saw that he could help resolve. He did this all over a long weekend with timely service. When his team arrived, they were professional and hung the tankless system in a clean manner given how little space I had in my small utility room. They spent many hours in that small room yet did a great job, ensuring everything was hooked up correctly and to standard. At the end, he also helped take away the old water heater which they didnt have to do but did for me because I asked since I wasn't sure how to get rid of it myself. All in all, Ali and his team did great work and took the time to explain to me and show me the changes he made post-install. Would recommend working with him again.