Reviews

0/10

Hired Royal Stone to remove our old wooden deck and install mega paving stones and a high end privacy fence. Right away the privacy fence had to be redone, as the privacy panels were all splitting cause the wrong size nails were use. They came back and made it much worse trying to correct it. Complained again about it and they sent a different carpenter who ripped it down and rebuilt it properly. Then our first winter revealed a major problem with the patio stones. Several patio stones lifted right where one of my old wooden deck post was installed. I suggested they left a post in the ground and paved over it. That claim was vehemently denied by the project manager. Yet when I removed the stones recently I see all they did was cut off the post and left the a metre of concrete in the hole. Now this old concrete post keeps lifting our patio stones over winter. And as a result of this action the limestone screens have leaked out causing the patio to drop in several areas. What Royal Stone needs to so is remove the old deck post and re-level all stones that have risen and fallen. This could have been avoided if they did what they were paid to do...remove ALL previous deck posts.

Approximate cost of services:
$28,000.00
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10/10

Service tech was polite and friendly and knew his technology. He also took the time to try to fix and operating system bug that came with Apples lastest OS X. Would call again with reservation.

Approximate cost of services:
$85.00
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Company Response

Thank you Dale...