We are very disappointed with this company. If you are looking to install a major A/C unit in your home please do not go with this one. We installed our attic A/C unit a few years ago and all we have had is problems with it not working to leaks and just overall not working great. sometimes we just it on and nothing comes out. Now every time we have a problem we need to call Laird and Son and of course, they charge us every single time. Also, the customer service is terrible. Not always nice on the phone and will say they will call back and won't...... Do not use this company....you will save yourself a lot of money and frustration.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello . After every installation done by Laird & Son I send a personally signed letter stating I will become personally involved to make sure of our customers satisfaction . While every company is subject to false reviews I will assume this one is not and invite the anonymous writer to take me up on my letter of guarantee and contact me personally . I will make every effort to rectify your concerns . Neil Laird Owner .