Overall the work was well done. Just a word o& caution, do not be taken by the videos that they show you before you sign the contract. Also be aware that you will have to pay 40% down before the work begins which I think it’s a little bit much as other famous contractors have charged 10 or 20% upfront but not 40%. The staircase was beautifully done, however the top riser was 1 1/4” shorter than the rest. When we asked Claudio and Chris why was that different, they said that they were still within building code even though Chris had informed us before taking the job that the stair risers had to be exactly the same size for safety reasons as the ones that we had originally were not. Hence, replace the staircase. As for replacing the entrance tiles, the workers did not bother covering anything while working and so the dust was all over our furniture, our bran new hardwood floor and even our bedrooms. When asked about the mess, we were told “ well, you have to understand this is construction, and construction is messy.” The reason I mentioned the video at the beginning of my text is because in the video,they mentioned so many times on their cleanliness and how they cover everything, but in reality, none of this was done.
One last thing, if you are a person into detail ,then you will have to constantly on their back to ask them to come and fix things after the fact. Both of us work, and when we hire contractors to come and do the work, we don’t think we should be constantly reminding them to finish their work properly. They are the professionals and they should know better.
But, I have to say that whenever I contacted Chris and asked him about something that was not finished that he would come the next morning and fix it. He was very helpful in all of our requests and tried to work with us with what he was able to do. But I definitely did not think that Chris was in any way the problem, but I think it had to do with the rest of the team and contractors that he were working with him.
