Reviews

10/10

The main spring broke on my garage door and it would not open. I sent them an email late in the evening and I had my door fixed less than 24hrs later. They installed a garage door on my first house 20 years ago and the garage door on my current house 15 years ago. I have neighbours who have used them as well and are very happy with their service, selection and prices. Dania and Jose are a pleasure to deal with. This is a great family run business.

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10/10

Jason showed up and helped me diagnose a leaky bathtub drain coming from the ceiling above my living room. He gave me multiple options for repair, did a great job fixing it, and informed me of the next steps needed if it starts leaking again. He really seemed to know his stuff and he's a nice guy to boot. I've always liked using DanMac Plumbing, they've always charged me a fair price rather than some outrageous flat rate that some other companies have tried to qoute me.

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Company Response

Hello Terry. Thanks for the kind endorsement of both Jason and our company in general. Our main objective is to always provide input with the customers best interest in mind.

10/10

I had a wasp nest in the fascia of my roof that I wasn't able to get rid of myself using store bought products. I called Pesticon and Khayamm came to my house the next evening and took care of the problem. He was very courteous and professional. I am very happy with the service and I would recommend this company to anyone.

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0/10

After having my Direct Energy rental water heater replaced with a more current model, I started having water hammer issues at my house (Loud banging noise in the water pipes when the water is turned on and off and can be very damaging to the whole plumbing system). I called Direct Energy and told them about my problem. They had a technician call me back and assure me it couldn’t be a problem relating to my new water heater, I just have some loose pipes somewhere. After several plumbing bills later including replaced valves and faucets, everything still pointed toward the water heater being the problem. I called Direct Energy back and they agreed to send a technician out to my house. After explaining my problem to the technician, he knew immediately that the solution was to remove a ball in the Check Valve and he was right. He said if I looked in his tool box I would find a few other ones that he had to remove from other customer’s water heaters. I am out of pocket hundreds of dollars in plumbing bills because Direct Energy originally denied the problem was caused by their Water Heater. Direct Energy has said that they will not cover any of my plumbing bills. I just wanted to warn anybody out there who may have a similar problem. I would not recommend Direct Energy to anyone, but I will share this story with everyone. UPDATE SINCE THE COMPANY RESPONDED: Talked to PR Team and they were sympathetic to my problem, but they conveniently have no record of any of my phone calls in their computer system. This is really odd considering I had to give them my phone number at one point so they could call me back when I was originally dealing with this problem. So even if I documented events more precisely, unless I somehow made audio recordings of conversations, they will not reimburse me anything. I am very dissatisfied and I hope my review helps somebody make an informed decision about choosing Direct Energy.

3 of 3 people found this review helpful.
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Company Response

Hi Terry,
I'm sorry to read about your experience, and would like to have your service history reviewed in order to provide feedback to the individuals involved. If you are open to this, drop me a line at the email address below.

Thanks!
Crystal Jongeward
Direct Energy PR team
crystal.jongeward@directenergy.com